When using thefitzip.com, you trust us with your fitness goals and personal data. We’re committed to keeping that trust. This
conjunction with your access to and use of thefitzip.com’s website, subscription services, and/or mobile applications. We may
thefitzip.com is located in India. Information collected on our website and applications is stored in India; therefore, your
information may become subject to Indian law. By using the thefitzip.com Site(s), you consent to the transfer of your data
overseas and across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. The
laws governing data in your home country may differ from those in the countries to which data is transferred. By accessing
and using our website and mobile applications, you consent to the transfer of your data in this manner.
1. INFORMATION WE COLLECT
1.1 Information You Provide to Us
1.1.1. Information that is necessary for the use of thefitzip.com's website and/or mobile applications
Information collected by FITZIP
Mandatory Fields - Full Name ,Email ,Mobile Number
Non Mandatory Fields - Age, Gender , Location.
Above mentioned mandatory fields are required to reach you out in case of any booking confirmation and the invoice to be
sent out to desired customer.
We ask for and collect the following personal information about you when you use thefitzip.com’s website or mobile
applications, which is necessary for the performance of a contract between you and us (for example, placing an order or
enrolling in a subscription program) and to allow us to comply with various legal obligations. Without this information, we may
not be able to provide you with all of the requested services.
Account Information. When you sign up for a thefitzip.com account (including FITZIP Studio and/or FITZIP Live), via our
website or mobile applications (collectively, your “thefitzip.com Account”), we require certain information such as your first,
e-mail address, username, and password. If you choose to register by using a third-party account (such as your Facebook
account), please see “Information We Collect from Third Parties” below. You may also provide optional information as part of
your thefitzip.com profile, including additional contact information, location, etc.
Order Information. When you place an order on our website or sign up for a subscription service, we may request that you
provide additional information such as your billing phone number.
Payment Information. To facilitate processing of payments on our website, we require you to provide certain financial
information (for example, your credit card number which is not stored(Encrypted- by Payment Gateway - PayUMoney or
Note : FITZIP doesn’t stores password for the user login as it is fully secured and encrypted.
Communications with thefitzip.com. When you communicate with thefitzip.com via our website or mobile applications (for
example, for customer service inquiries), we collect information about your communication and any information you choose
Essential Cookies. Certain tags or cookies are necessary in order for thefitzip.com’s Site(s) to operate correctly. These
essential cookies are further described in our Cookies Policy.
1.1.2. Information you choose to provide us
You may choose to provide us with additional personal information in order to obtain a better user experience when using the
thefitzip.com Site(s). This additional information will be processed based on your consent or thefitzip.com’s legitimate
interests, as specified below:
Additional Profile Information. You may choose to provide additional information as part of your thefitzip.com profile, such
as gender, first and last name, preferred language, FITZIP username, personal description, photographs, videos, health
statistics, health goals, forum posts, etc. This information, if you choose to provide it, will be part of your public profile page
and will be publicly visible to others.
thefitzip.com processes this information based on your consent; however, thefitzip.com also processes your thefitzip.com
Account user email based on its legitimate interest in preserving and maintaining forum threads and posts that comply with
thefitzip.com’s Forum Rules. thefitzip.com has a legitimate interest to ensure the ongoing management of its business and to
maintain an acceptable and uninterrupted experience for other forum users. Based on this legitimate interest, and unless your
FITZIP username contains personally-identifiable information (i.e., your first and last name), thefitzip.com will not
accommodate customer requests for erasure of forum posts unless the posts otherwise violate thefitzip.com’s Forum Rules or
applicable laws and regulations.
Other Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update, or
add information to your thefitzip.com Account or profile, respond to surveys, post to community forums or on product
reviews, participate in promotions, or use other features on the thefitzip.com Site(s). This information is processed based on
1.2. Information We Get from You used of Our Site(s) and Services
When you use thefitzip.com’s Site(s), we automatically collect information, including personal information, about the services
you use and how you use them, such as information about how you use or interact with our website and mobile applications,
view or interact with our ads and content, and information about your computer or mobile device. This information may
Usage Information. We collect information about your interactions with our website and mobile applications such as the
pages or content you view, your searches, and other actions on thefitzip.com’s Site(s).
Login Type Information’s. Certain services include a unique application number. This number and information about your
installation may be sent to thefitzip.com when you install or uninstall a certain service or when a service periodically contacts
our servers, such as for updates.
Log Data. Like most websites today, our web servers keep log files that record data each time a device accesses those
servers. The log files contain data about the nature of each access, including IP addresses, internet service providers, files
viewed on our website, operating system versions, device type, and timestamps.
Local Storage. thefitzip.com may collect and store information – including personal information – locally on your device using
mechanisms such as browser web storage and application data caches.
Location Information. When you use our services, we may collect information about your precise or approximate location as
determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience for things
such as personalized content, language preferences, advertising, or search results. Most mobile devices allow you to control or
disable the use of location services. Most likely, these controls are in the device’s settings menu; however, if you have
questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your
device manufacturer. thefitzip.com may also collect this information even when you are not using our apps if this connection
is enabled through your settings or device permissions.
Cookies and Similar Technologies. thefitzip.com may set and access cookies on your computer. We may also set and access
device identifiers which may include your IP address, user agent information (e.g., browser version, OS type, and version), and
analytics, and research purposes on some of the thefitzip.com Site(s)
Payment Transaction Information. thefitzip.com, or its third-party agents, collects information related to your payment
transactions through our website or mobile applications, including the payment instrument used, date and time, payment
amount, payment instrument expiration date. This information is necessary for the adequate performance of the contract
between you and thefitzip.com for provision of payment services.
1.3. Information We Collect from Third Parties
thefitzip.com, or its third-party agents, may collect information, including personal information, that others provide about you
when they use thefitzip.com’s Platform(s), or obtain information from other sources and combine that with information we
collect through thefitzip.com’s Site(s). We do not control, supervise, or respond for how the third parties providing your
information process your personal data, and any information request regarding the disclosure of your personal information to
us should be directed to such third parties.
Third-party Services. If you link, connect, or login to your thefitzip.com account (desktop or mobile) with a third-party service
(e.g., Facebook), the third-party service may send us information such as your registration and profile information from that
service. This information varies and is dependent on the privacy policies or settings for those accounts.
Advertising Partners. Online advertisers or third parties may share information with us to measure, report on, or improve the
performance of ads on the thefitzip.com Site(s), or to determine what kinds of ads to show you on or off the thefitzip.com
Site(s). You can adjust whether we receive information from our advertising partners in your Privacy Settings located in the
thefitzip.com footer or mobile application settings.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as
demographic data or fraud detection information, from third-party service providers and/or partners, and combine it with
information we have about you. For example, we may receive fraud warnings from service providers for fraud prevention and
risk assessment efforts. Additionally, we may receive information about you and your activities on and off the thefitzip.com
Site(s) through partnerships, or about your experiences and interactions from our partner advertising networks.
2. HOW WE USE INFORMATION WE COLLECT
thefitzip.com (or our third-party agents) uses, stores, and processes information, including a few personal information, about
you to provide, understand, improve, and develop thefitzip.com’s Site(s), create and maintain a secure environment, and
comply with our various legal obligations.
2.1. Provide, Improve, and Develop thefitzip.com’s Site(s) and Services
We use the information we collect to provide, improve, and develop thefitzip.com’s Site(s) by, for example:
Enabling you to access and use thefitzip.com’s Site(s) (e.g., website and mobile apps);
Operating, protecting, improving, and optimizing thefitzip.com’s Site(s), services, and experience, such as by performing
analytics and conducting research, part of which may include contacting you via the contact information you have provided to
Offering you a personalized experience by, among other things, ranking search results or showing customized ads based on
your searches and preferences.
Contacting you via contact information you have provided to us regarding order information, subscription status, or other
thefitzip.com Account related questions or support.
Enabling you to access and use our payment services (e.g., PayPal, Amazon Pay, etc.) to place orders or sign up for
Providing customer service via convenient avenues, such as chat; and
Sending you service or support messages.
2.2. Create and Maintain a Secure Environment
We use the information we collect to ensure thefitzip.com’s Site(s) are secure by, for example:
Detecting and preventing fraud, spam, abuse, security incidents, and other harmful activities.
Conducting investigations and risk assessments.
Verifying or authenticating information or identifications provided by you.
Conducting checks against databases and other information sources.
Complying with our legal obligations.
Resolving disputes with any of our users and enforcing our agreements with third parties; and
2.3. Provide a Personalized Experience and Improve Our Advertising and Marketing
We use the information we collect to provide a custom user-experience through things such as:
Sending promotional messages, marketing, advertising, and other information that may be of interest to you, unless you
indicate a preference to opt-out of receiving these communications (you can opt out of marketing communications at any
time by clicking on the “unsubscribe” link in such e-mails)
Personalizing, measuring, and improving advertising to be more tailored to your interests in products, training programs,
content type, etc.; and
Administering referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored
or managed by thefitzip.com or its third-party business partners.
3. HOW WE SHARE INFORMATION WE COLLECT
We work with various third-party partners who help us provide and improve our products and services. We don’t sell any of
your information to anyone, and we never will. We also impose strict restrictions on how our partners can use and disclose
the data we provide. We have summarized how we share the information we collect below.
3.1. With Your Consent
We may share your information at your direction or as described at the time of sharing, such as when you authorize a third-
party application or website to access your thefitzip.com Account.
3.2. Profiles and Other Public Information
Some of thefitzip.com’s Site(s) (e.g., FITZIP Live and FITZIP Studio, thefitzip.com Forums) let you publish information, including
personal information, that is visible to the public. For example:
Parts of your profile page, such as your first and last name, your username, your description, your fitness statistics (e.g.,
weight), fitness goals, current training programs, public photographs, and city (if provided) are publicly visible to others.
Information you share publicly on thefitzip.com’s Site(s) may be indexed through third-party search engines. If you change
your settings or delete public-facing content, these search engines may not update their databases. We do not control the
practices of third-party search engines, and they may use caches containing your outdated information.
3.3. Compliance with Laws, Responding to Legal Requests, Preventing Harm, and Protection of thefitzip.com’s Rights
thefitzip.com may disclose your information, including personal information, to courts, law enforcement, or governmental
authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure
is reasonably necessary to: (i) comply with our legal obligations; (ii) comply with legal process and to respond to claims or
demands asserted against thefitzip.com; (iii) respond to verified requests relating to a criminal investigation or alleged or
suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability; (iv) to
thefitzip.com, its employees, or members of the public.
3.4. Service Providers
thefitzip.com uses a variety of third-party service providers to help us provide services related to the thefitzip.com Site(s) and
our services. Service providers may be located inside India.
thefitzip.com may need to share your information, including personal information, to ensure the adequate performance of our
contract with you (e.g., name and billing address to complete a transaction and service order).
We enter into confidentiality and data processing terms with third-party service providers to ensure they comply with high
levels of confidentiality and best practices in privacy and security standards.
3.5. Aggregated Data, Analytics, and Advertising Partners
thefitzip.com may share aggregated information (i.e., information about our users that we combine so that it no longer
identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market
analysis, demographic profiling, marketing, and advertising, and other business purposes. We also provide aggregated
statistics and insights that help our vendors and partners understand how people are engaging with their content, listings,
services, and other content on the thefitzip.com Site(s).
thefitzip.com also provides advertisers and product vendors with reports about the kinds of people seeing their ads and how
their ads are performing on thefitzip.com’s Site(s); however, we do not share information that personally identifies you (e.g.,
information such as your name or e-mail address that by itself can be used to contact you or identifies who you are) unless
you give us permission. For example, we provide general demographic and interest information to advertisers and/or product
vendors (e.g., that an ad or product campaign was seen by a male between the ages of 25 and 34 who lives in Germany and
likes weight gainer protein powders) to help them better understand their audience, including their preferences and wants.
3.6. Social Media Platform(s)
Where permissible according to applicable law (and in accordance with your privacy settings), thefitzip.com may use certain
limited personal information about you, such as your e-mail address, to hash it and to share it with social media Site(s), such
as Facebook or Google, to generate leads, drive traffic to our Site(s), or otherwise promote our products and services or
thefitzip.com’s Site(s). These processing activities are based on our legitimate interest in undertaking marketing activities to
offer you products or services that may be of interest to you. The social media Site(s) with which we may share your data are
not controlled or supervised by thefitzip.com; therefore, any questions regarding how your social media platform service
provider processes your personal data should be directed to such provider.
3.7. Linked Third-party Accounts
You may link your thefitzip.com Account with your account at some third-party social networking services, such as Facebook.
When you create this link, the limited information you provide to us from the linking of your accounts may be stored,
processed, and transmitted by thefitzip.com. The publication and display of information that you provide to thefitzip.com
through this linkage is subject to your privacy settings and authorizations on the thefitzip.com Site(s) and the third-party
website. We only collect your information from linked third-party accounts to the extent necessary to ensure the adequate
performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent.
3.8. Corporate Affiliates
To enable or support us in providing the thefitzip.com Site(s) or services, we may share your information, including personal
information, within our corporate family of companies (both financial and non-financial entities) that are related by common
ownership or control.
4. THIRD-PARTY PARTNERS & INTEGRATIONS
The thefitzip.com Site(s) may contain links to third-party websites or services, such as third-party integrations or third-party
branded services. thefitzip.com does not own or control any of these third-party partners and when you interact with them,
you may be providing information directly to the third-party providers, thefitzip.com, or both. These third-party providers will
have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies
of the other websites you visit.
5. GLOBAL OPERATIONS
To facilitate our global operations, thefitzip.com may transfer, store, and process your information within our family of
companies, our agents, or with service providers based in various countries, including, but not limited to India. These data
us to transfer and store your information outside your home country, including in the India, for the purposes described in this
policy. The privacy protections and the rights of authorities to access your personal information in such countries may not be
equivalent to those of your home country.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect
your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your
information include firewalls and data encryption; compliance certifications (e.g., annual re-certification of compliance with
Payment Card Industry’s Data Security Standards); information access control; and thorough security and breach response
policies and procedures. In the event of any actual or suspected unauthorized use of your thefitzip.com account, please
contact us following the instructions in the “Contact Us” section below.
7. ACCOUNT DATA RETENTION
If you hold an account with thefitzip.com, we do not delete the data in your account, unless we receive a request from you to
do so. You are responsible for the control and time periods for which you retain this data. There are controls in your account
where you can delete data. Otherwise, we keep information only so long as we need it to provide the thefitzip.com Site(s) to
information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it
from our systems or depersonalize it so that we can’t identify you.
8. SAFETY OF MINORS
Use of thefitzip.com’s Platform(s) is not intended for and may not be used by individuals under the age of 13 located in the
India or under the age of 16 if located outside of the India (or under a lower age if permitted by the laws of their residence).
thefitzip.com does not knowingly collect personal data from minors or allow them to register accounts. If it comes to our
attention that we have collected personal data from a minor, we may delete this information without notice. If you have
reason to believe this has occurred, please contact email@example.com or our Customer Service department.
9. YOUR OPTIONS
thefitzip.com acknowledges your right to access your personal data. Whenever you use our services, we aim to provide you
with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to
delete it – unless we must keep that information for legitimate business or legal purposes. When updating your personal
information, we may ask you to verify your identity before we can act on your request.
You can always update your information in your thefitzip.com Account or profile by visiting the My Account page or updating
your thefitzip.com profile.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (e.g., developing a new
system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for
instance, requests concerning information residing on backup systems). Where we can provide information access and
correction, we will do so for free, except where it would require a disproportionate effort.
We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of
this, after you delete information from our services, we may not immediately delete residual copies from our active servers
and may not remove information from our backup systems.
10. Right to Know and Access Your Personal Information
You may submit a verifiable request for information regarding the: (a) categories of personal data we collect, use, or share; (b)
purposes for which categories of personal data are collected or used by thefitzip.com; (c) categories of sources from which we
collect personal data; and (d) specific pieces of personal data we have collected about you.
11 Data Retention and Erasure
We generally retain your personal information for as long as is necessary for the performance of the contract between you
and us and to comply with our legal obligations. If you no longer want us to use your information to provide the thefitzip.com
Site(s) to you, and subject to thefitzip.com’s legitimate interest exceptions, you can request that we erase your personal
information and close your thefitzip.com account. Please note that if you request the erasure of your personal information:
We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection
and prevention and enhancing safety.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example,
thefitzip.com may keep some of your information for tax, legal, and auditing obligations.
We may retain and use your FITZP username associated with forum threads unless your FITZIP username contains personally
identifiable information (i.e., first and last name) based on our legitimate interest in ensuring the ongoing management of its
business and maintaining an acceptable and interrupted experience for other forum users. thefitzip.com will erase the account
associated with such posts, such that the profile associated with the username is blank/anonymous in the event another user
clicks on the username; however, the username will remain associated with any certain post or reply.
Information you have shared with others (e.g., product reviews, forum postings) may continue to be publicly visible on the
thefitzip.com Site, even after your account is deleted. However, attribution of such information to you will be removed.
Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from
Because we maintain the thefitzip.com Site(s) to protect from accidental or malicious loss and destruction, residual copies of
your personal information may not be removed from our backup systems for a limited period of time.
11.1. Withdrawing Consent and Restriction of Processing
Where you have provided your consent to the processing of your personal information by thefitzip.com, you may withdraw
your consent at any time by changing your account settings, Cookie Settings, or by sending a communication to thefitzip.com
specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness
of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law
may give you the right to limit the ways in which we use your personal information, in particular, where (i) you contest the
accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal
information; (iii) we no longer need your personal information for the purposes of the processing, but you require the
information for the establishment, exercise, or defense of legal claims; or (iv) you have objected to the processing pursuant to
Section 11.6 and pending the verification whether the legitimate grounds of thefitzip.com override your own.
11.2. Objection to Processing
In some jurisdictions, applicable law may entitle you to require thefitzip.com not to process your personal information for
certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such
processing, thefitzip.com will no longer process your personal information for these purposes unless we can demonstrate
compelling legitimate grounds for such processing or such processing is required for the establishment, exercise, or defense of
13. Deletion of the user account.
Users can delete the account by reaching out to the firstname.lastname@example.org or can reach out to FITZIP over WhatsApp or
call at (+91 8379024642) where in ,our support team will verify and confirm before deletion of any account.